1Dial legal
Privacy Policy
Effective date: August 17, 2026
What this policy covers
This Privacy Policy explains how 1Dial collects, uses, and shares information when you call us, use our website, or receive messages from us.
Information we collect
We may collect your name, phone number, location, service request, and information you choose to share during a call or message. We may also collect technical information from website visits, such as device, browser, and usage data.
How we use information
We use information to understand your request, operate and improve 1Dial, connect you with relevant help, communicate with you, protect against misuse, and comply with legal obligations.
SMS messaging
When you consent through an unchecked website checkbox or through our separate verbal consent process, we may collect your mobile phone number, consent status, date and time of consent, consent source and disclosure version, service or waitlist request information, and records of messages sent and received. We use this information only for the transactional updates described at the point of opt-in, such as business-access and customer-care updates or service-request updates including provider outreach, quotes, availability, scheduling, appointment confirmations, and completion updates. Message frequency varies and message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance or call the service number shown on this site. Consent to receive text messages is optional and is not a condition of purchasing or using 1Dial’s services.
How we share information
Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for marketing or promotional purposes. 1Dial may share information necessary to fulfill your service request with service providers acting in connection with that request, vendors that help us operate the service, or when required by law or to protect rights, safety, and security. Your SMS consent is provided only to 1Dial and is not transferred to or treated as consent to receive messages from third-party service providers. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Data retention and security
We keep information only as long as reasonably needed for the purposes described here, including resolving requests and meeting legal obligations. No system is completely secure, but we use reasonable safeguards designed to protect information.
Your choices
You can opt out of SMS at any time by replying STOP. Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. To make a request or ask a privacy question, contact 1Dial using the phone number shown on this site.
Business identity and contact
1Dial is operated by 1Dial Inc, 4006 Hastings Park Court, San Jose, CA 95136, United States. The authorized business contact is Harshil Rastogi. Email harshil@1dial.ai or call +1 (412) 961-3428.
Updates to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.