Reviewer-facing message flow

SMS Consent

SMS consent is always separate and optional. This page documents both ways a person can opt in: an unchecked web-form choice for business-access updates, or an exact verbal disclosure for consumer service-request updates.

01

Purpose

1Dial helps customers contact local service providers, collect quotes, check availability, and coordinate appointments, and it gives businesses a way to request early access. People may separately choose transactional text updates related only to the request or program described when they opt in.

02

Web-form opt-in

A standalone choice for business-access updates.

  1. 01

    The visitor opens the business waitlist

    Name, work email, and company are collected for the waitlist request.

  2. 02

    SMS remains off by default

    The SMS checkbox loads blank and unchecked. A mobile number is required only if the visitor actively opts in.

  3. 03

    The visitor makes a separate choice

    Submitting the waitlist form does not require SMS consent. The visitor may join by email only.

  4. 04

    Consent is recorded with the request

    An affirmative checkbox selection is logged with the phone number, server timestamp, source, disclosure version, and exact disclosure shown.

“I agree to receive recurring automated transactional text messages from 1Dial about my business waitlist request, account access, and related customer-care updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or use. Wireless carriers are not liable for delayed or undelivered messages.”

Review the live form at 1dial.ai/businesses#business-sms-opt-in. The Privacy Policy and Terms & Conditions are linked immediately beside the checkbox.

03

The consent path

The complete verbal opt-in workflow

  1. 01

    Customer calls 1Dial

    The customer initiates a call and asks for help finding, comparing, or scheduling a local service provider.

  2. 02

    Service request is collected

    The customer shares the details of their request and may provide a mobile number for that request.

  3. 03

    SMS disclosure is read separately

    Before any text is sent, a 1Dial representative or automated voice assistant asks for SMS consent.

  4. 04

    Customer says yes or no

    Consent requires an affirmative yes or other clear agreement. A number alone is never consent.

  5. 05

    The request continues

    Yes: request-specific SMS updates are enabled. No or no clear answer: the request continues by phone, without SMS.

04

Read aloud before sending SMS

The exact spoken disclosure

“1Dial can send you text message updates about this service request, including providers contacted, quotes, availability, scheduling, appointment confirmations, and completion updates. Message frequency varies depending on your request. Message and data rates may apply. Reply STOP to opt out, START to opt back in after opting out, or HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is optional and is not required to purchase or use 1Dial’s service. Do you agree to receive these text messages from 1Dial?”

SMS is sent only after the customer responds “yes” or otherwise clearly agrees. If the customer declines, does not answer clearly, or ends the call before consenting, 1Dial does not send text messages.

05

The details

What consent covers

What customers may receive

  • Confirmation that a service request was received
  • Providers contacted and quotes received
  • Provider availability and scheduling options
  • Appointment confirmations, changes, or cancellations
  • Completion updates for the specific request

Message frequency

Message frequency varies based on the customer’s service request and may include multiple messages while 1Dial contacts providers, collects quotes, and coordinates scheduling. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent is optional

Consent to receive text messages is optional and is not a condition of purchasing or using 1Dial’s services. Customers may continue their service request by phone without agreeing to receive SMS messages.

06

Customer controls

Clear choices throughout the request.

Opt out

Reply STOP at any time. After opting out, the customer will receive a confirmation and no further text messages will be sent. Reply START to opt back in.

Privacy

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Information needed to fulfill a request may be shared with service providers, but SMS consent is specific to 1Dial and is never transferred to them.

Consent records

Web consent is stored with the associated waitlist request, including the mobile number, affirmative selection, server timestamp, form source, disclosure version, and the exact disclosure presented. Verbal consent is recorded with the service request before messaging is enabled.

07

Verified business identity

The business collecting consent and sending messages.

Legal entity

1Dial Inc
4006 Hastings Park Court
San Jose, CA 95136
United States

Messaging brand

Messages are sent by 1Dial. Customer service is available at (844) 440-FIND.